Privacy Statement

Personal Information Collection Notice

The City of Greater Geraldton (the City) is committed to protecting the privacy of its residents, customers, and other stakeholders. This Privacy Statement is designed to let you know how the City may collect and use your personal information.

The City collects personal information so it can deliver services, perform its statutory functions, and carry out activities that support our community. The City handles personal information in accordance with privacy legislation.

For information about the broader collection and use of personal information by the City, please refer to our Privacy Policy

In some cases, your personal information is received by us through intermediaries, for example, surveys through Survey Monkey. While we make reasonable efforts to ensure that any such intermediaries handle your personal information in accordance with privacy legislation, if you decide to use these functions, the details you provide will be used and stored according to the privacy policies set by the relevant third-party organisations.

This website privacy statement does not apply to other websites we may link to. We recommend you read the privacy statement when you access another site.

What information we collect

The City may collect personal information such as your name, contact details, address, date of birth, property information, payment details, and any other information needed to provide you with a service or respond to your request. In some cases, we may also collect sensitive information where authorised by law or where you have provided consent.

How we collect your information

We collect personal information directly from you when you interact with the City—for example, when you complete a form, contact us, make a payment, lodge an application, or participate in a City program.

We may also collect information from third parties where permitted under privacy or other legislation, such as for regulatory, compliance, or public safety purposes.

Why we collect your information

We collect and use personal information to:

deliver services and programs

process applications, permits, and payments

maintain property, rating, and customer records

meet our legal and regulatory obligations

communicate with you about City services, events, and initiatives

improve our services and operations

support community safety, planning, and infrastructure management

We only collect, use, and share personal information where it is reasonably necessary for our functions or activities, or where required or authorised by law.

How your information is stored and protected

The City takes reasonable steps to protect personal information from loss, unauthorised access, misuse, modification, or disclosure.

Information may be stored in secure electronic systems or physical files, and access is limited to staff who need it to perform their duties.

When we may share your information

The City may share personal information with:

government agencies, regulators, or law enforcement where authorised or required by law

contractors or service providers engaged to deliver services on behalf of the City

other parties where you have provided consent

the public, where required under legislation such as the Local Government Act 1995 (e.g., public registers)

Any sharing of information is done in line with privacy principles, ensuring it is lawful, necessary, and appropriate.

Accessing or correcting your information

You have the right to request access to the personal information the City holds about you and to request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made by contacting the City using the details below.

Contact us

If you have questions about how your personal information is collected, used, or shared, or if you wish to make an access or correction request, please contact:

City of Greater Geraldton
Phone: (08) 9956 6600
Email: privacy@cgg.wa.gov.au
Website: www.cgg.wa.gov.au